Req: 122753- Mandisa Martins
Job Family
Group Technology
Career Stream
IT Operations
Leadership Pipeline
Manage Self Operational
Job Purpose
To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), customise, and to maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability, in line with Nedbank business strategy.
Job Responsibilities
- System Administration for Nedgroup Trust applications
- Change Control Administration
- Central point of contact for Group Technology liaison
- Helpdesk support for Nedgroup Trust IT applications
- Managing business requests executed by Group Technology
- Manage Digizone requests
- Request and arrange database restores as required
- Manage Quarterly vendor activities for offsite data requests
- Manages Identity IQ access reviews for Nedgroup Trust
- SSRS Report administration
- 1st line support for Trust business support
- Knowledge of the Nedgroup Trust applications would be advantageous
- Will report into a ADM resource manager, but seconded 100% to Head IT Wealth Management SA
- Matric / Grade 12 / National Senior Certificate
IT Diploma or Degree; Product certification
Essential Certifications
- Certification applicable to relevant technology
3-5 years IT industry with 2-3 of these years in systems management
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Information Technology concepts
- Role relevant related technologies
- Multiple operating system
- Computer Literacy
- Performance monitoring and tuning
- Applied Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
