ICT Support All ICT support and event services (Internet and email, firewall, Wi-Fi, mobile, network, printing, security and backup, digital signage, telephony, authentication, server, cyber security)
Reporting to the: Head of ICT
Key responsibilities will include but are not limited to:
- To ensure ICT Systems Availability
- Ensure all LAN and WAN services are operational and functioning correctly on all levels i.e. core routing firewall switching/edge wireless internet service provider links
- Events gateway/s functional and distributing bandwidth to events
- Ensure all wireless services and infrastructure are operational and functioning correctly
- Responsible for overall systems and infrastructure availability, security, and development of resilient infrastructure to mitigate service interruptions and failures
- Provides administration and support, of both On- Premises and Cloud hosted environments, including Microsoft 365 Enterprise (Azure AD, Group Policies, Mobility), servers, switches, Wi-Fi, firewalls, routers, telephone servers/PABX, systems and infrastructure monitoring and reporting
- Provides VMware virtualised environment administration and support
- Responsible for resolving escalations identified through day-to-day system administration, including management of internal network, VPN,
- Microsoft Active Directory (AD), Microsoft Azure, M365 environments, system backups and disaster recovery
- Monitors business critical processes and systems
- Ensure all telephony services are operational and functioning correctly
- Ensure the availability of support infrastructure for integrated systems
- Ensure all planned and unplanned maintenance takes place
- Monitor the network and systems availability, addressing any issues encountered to ensure service availability
- Provide support as and when required to clients, staff and delegates
- Diagnose and repair faults ensuring timely response and availability of services
- Install or deploy solutions to difficult or complex faults encountered
- Mentor staff and disseminate technical skills supporting the succession planning strategy
- Administer the network and server applications and infrastructure
- Provide end user support finding solutions to complex and or challenging faults or failures
- Compilation and submission of reports as required
- Ensure disaster recovery onsite and offsite replication is operational
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
- Project Management
- Project coordination/management
- Compile specifications and requirements
- Works with End-Users and Clients to develop solutions to meet service requirements
- Engage in delivery of related projects
- Ensures projects are given sufficient focus ensuring system availability
- Project manages delivery of services to events as and when required
- Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process
- Research, design, plan, document and implement upgrades or changes to ICT infrastructure and services
- Develop and lead the project programs for infrastructure improvement and at end-of-life replacement
- Contract and Service Provider Management
- Ensure quality of services being delivered by service providers
- Ensure quotations received by service providers are in line with expectation and industry
- Ensure service provider costs are within the planned budget for works required
- Responsible for ensuring the oversight of contractors executing any works within the venue
- Test works performed or services delivered by third parties to ensure systems availability
- Oversee support contracts for other integrated systems required by the business
- ICT Governance
- Ensure compliance with ICT governance controls, providing specialist support where necessary
- Participates in the disaster recovery testing process
- Addresses technical faults pertaining to any systems which support the control framework for example, anti-virus, windows updates, backups, restores, change controls
- Ensure that systems are adequately documented, and disaster recovery documentation is available
- Provides ITIL Service disciplines, covering Incident, Problem and Change Management
- Administration
- Ensure an up-to-date network and system diagrams are available at all times
- Responsible for the specification, installations, configurations, support and documentation of new and existing services, systems, servers and network infrastructure
- Source quotations and comparative quotations
- Place orders for services as required
- Matric Certificate or equivalent
- Drivers License (own transport)
- Degree/Diploma in IT or related (NQF Level 6) would be advantageous
- IT Certifications i.e. Microsoft Server (2016 and/or 2019/2022), Microsoft 365 Enterprise Administrator and/or Security Administrator, MCSE Core Infrastructure, Microsoft Exchange Server 2016, Microsoft SQL Server 2017 and/or 2019/2022, ITIL, Prince2 foundation certified, Cisco CCNA, VMware or similar to those listed above
- Those without a suitable qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
- A minimum of 5 years experience managing a similarly sized environments i.e. 300 computers, physical servers, virtual servers, switches, enterprise grade routers and firewalls
- 3 years of appropriate project experience in delivery of IT and or Integrated Systems, in both On-Prem and Cloud hosted environments, in a medium size organisation
- A minimum of 3 years experience in administering a Microsoft 365 Enterprise and Cloud hosted environments
- A minimum of 3 years experience in administering Microsoft Exchange Server 2016 or later
- Deep understanding of server & desktop hardware/operating systems, networks, firewalls, security and load balancers, telecoms, etc.
- Experience of working with 3rd party service providers
- A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
- A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
- Proactive team player
- A very strong customer orientated approach with a delivery bias
- Resource/effort appropriately
- In-depth knowledge of Microsoft 365 Enterprise environment, Microsoft Windows Server, Active Directory (Design, Security and Administration), Messaging (MS Exchange, Archiving, Mimecast)
- In depth knowledge of Networking technologies and concepts.
- Excellent understanding of VMWare.
- Excellent understanding of IT security and Data protection, Cloud and mobile technology, PowerShell scripting
- Exposure to MS SharePoint
- Strong interpersonal skills, able to communicate across a broad spectrum of users
- Excellent oral, written and presentation communication skills
- Ability to manage through organizational change
Kindly apply for this position through our applicant tracking system: https://cticc.recruitee.com/ before 17h00 on the 5 December 2023 by completing the Employment Application Form and submitting your highest qualifications, CV and your e-vaccination certificate. Only shortlisted candidates and complete applications will be considered. The CTICC reserves the right to close this advert at any given time.
The CTICC is committed to Employment Equity and particularly welcomes applications from suitably qualified Historically Disadvantaged Individuals (HDIs).
For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za
