Ops Spec: Systems Engineer

Job description:

Core Description To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLAs and resolve problems
• Technical ability to perform firmware hardware upgrades on server platforms

Core Functional Skills & Knowledge ICT Knowledge Infrastructure Technology Risk Management Teamwork Communication Core Behavioural Competencies Working with people Applying expertise & Technology Delivering Results & Meeting customer expectations Analysing Deciding & Initiating Action Culture Match Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Relevant IT certification Experience 3 years experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
OR
5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Certifications Microsoft/MCSE VMware Vcenter and ESXI XEN server Hyper-V Alibaba Certification/s
Level of Engagement
Operational/Technical
Special Requirements / Employment Condition Valid Drivers license Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Client Based Position