Systems Engineer III (Systems Tools)

The purpose of the Lead Systems Engineer is to effectively manage software development life cycle (SDLC) tools (i.e., Atlassian tech stack) availability, performing technical support and system administration activities, and providing efficient, fit-for-purpose solutions within Shoprite IT teams for all current and future applications and projects. As a Lead Systems Engineer, this involves leveraging expert-level system engineering knowledge on designing, developing, implementing and maintaining SDLC tooling processes and documentation to efficiently provide Tools-as-a-Service" (TaaS) offering and ensure best use of SDLC technology capability.

This role collaborates with various IT teams and business stakeholders, guiding and advising on system engineering best practise within area of technology, whilst managing system incidents, escalations and resolutions, and ensuring vendors efficiently deliver on system installation, upgrades and incident resolutions as per agreed service levels and quality standards. This role provides technical leadership and guidance to a team of Engineers and Administrators supporting assigned systems, applications, and associated technologies in the enterprise.