Systems and Network Administrator

Responsible for administration and maintenance of the Groups network infrastructure, including routers, switches, firewalls, WLAN, WAN, company ERP software, voice, and video.

Secondary responsibilities include maintenance of enterprise systems and storage, virtualization, messaging, and backups. Assists with vision, strategy, and planning related to enterprise infrastructure; evaluates new technologies, and documents existing and new environments. Performs daily end-user troubleshooting, support, and problem resolution.

Essential Duties And Responsibilities

• Performs deployment/administration of network including routers, switches, firewalls, and WLAN.
• Network performance monitoring and evaluation systems.
• Digital signage infrastructure
• A/V device setup and troubleshooting
• Voice/Data vendor management
• Provides rapid deployment of fixes to systems and network devices in response to newly identified security threats.
• Assists with software and hardware upgrades and roll out of IT applications and services.
• Assists with IT-related facilities projects.
• Assists with supporting and maintaining our datacenters.
• Actively participates in various network security-related activities.
• Provides end-user support.
• Coordinates systems and network backup and recovery.
• Documents IT services, systems, operational procedures, network topology, and hardware inventory.
• Maintains a working knowledge of applicable POPI regulations as well as policies and procedures of the company's Group Holdings, to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

• This job has no direct supervisory responsibilities; however, responsibilities may include engagement/project management or team lead roles requiring management of projects and personnel.

Education

Education and/or Experience

• Bachelor's degree in computer science or a related field.

Experience

• 5 years' experience in an IT environment including designing, installing, and integrating information systems products:
• Configuring and maintaining networking devices (routers, switches, firewalls, VPN, routing protocols, etc.)
• Voice and video (3CX).
• Microsoft Windows clients and servers.
• Following technologies and applications are preferable:
• WAN technology experience including MPLS, QOS, and VPN
• FortiGate SD-Wan
• Azure administration
• Microsoft Defender / Bitdefender / Mimecast security administration
• Microsoft Active Directory administration.
• Microsoft Exchange administration.
• Hyper-V virtualization technologies.
• Network-attached storage (NAS)
• Backup products and methodologies

An equivalent combination of education and experience will be considered.