- To provide support of System Administration and Support processes within the organization.
- An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience within a System Administration and Support environment.
- A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience within a System Administration and Support environment.
- Computer literacy that would include a good working knowledge of Microsoft Office products.
- ITIL courses will serve as an advantage.
Assist in the operation of System Administration:
- Co-ordinate the generation of exception reports and correct data errors revealed from the extract of Actuarial Data.
- Maintain application forms and electronic submissions via ITSM solution in line with ITIL framework.
- Create, copy and update code files and system releases between Pre-production and Production.
- Create and maintain standard operating procedures for BSS / System management for the ITIL components
- Communication of System availability via global email.
- Implementation of annual pensioner increases and increase letters.
- Monitor System mailboxes and provide support.
- Provide support to Auditors regarding application, law, policies and instructions.
- Administer ITSM solution (Kaseya), including testing of upgrades and enhancements.
- Call co-ordination of all BSS / System Management incidents / service requests / problems as allocated.
- Control of process and data distribution to Actuaries.
- Identify and access management (IAM).
- Ensure the integrity and quality enhancement of business transactions.
- Remove and facilitate the removal of system warnings.
- Fix system errors and payment instructions.
- Merge members to fix systems errors through Workflow.
- Merge members and system errors routed for correction.
- Give system access (Allocate new user, updating of existing users, resetting of passwords and archiving users) for all supported applications.
- Create and maintain system profiles.
- Release system programs between pre-production and the production environments and execute release management activities for deployments.
- Liaise with external parties for access to the organisation and GEPF data base.
- Control and execute the complete System Development Life Cycle (SLDC) for new business system solutions, system errors and system corrections, enhancements and new system releases.
