Secondary responsibilities include maintenance of enterprise systems and storage, virtualization, messaging, and backups. Assists with vision, strategy, and planning related to enterprise infrastructure; evaluates new technologies, and documents existing and new environments. Performs daily end-user troubleshooting, support, and problem resolution.
Essential Duties And Responsibilities
- Performs deployment/administration of network including routers, switches, firewalls, and WLAN.
- Network performance monitoring and evaluation systems.
- Digital signage infrastructure
- A/V device setup and troubleshooting
- Voice/Data vendor management
- Provides rapid deployment of fixes to systems and network devices in response to newly identified security threats.
- Assists with software and hardware upgrades and roll out of IT applications and services.
- Assists with IT-related facilities projects.
- Assists with supporting and maintaining our datacenters.
- Actively participates in various network security-related activities.
- Provides end-user support.
- Coordinates systems and network backup and recovery.
- Documents IT services, systems, operational procedures, network topology, and hardware inventory.
- Maintains a working knowledge of applicable POPI regulations as well as policies and procedures of the company's Group Holdings, to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Supports and conducts self in a manner consistent with customer service expectations.
- This job has no direct supervisory responsibilities; however, responsibilities may include engagement/project management or team lead roles requiring management of projects and personnel.
Education and/or Experience
- Bachelor's degree in computer science or a related field.
- 5 years' experience in an IT environment including designing, installing, and integrating information systems products:
- Configuring and maintaining networking devices (routers, switches, firewalls, VPN, routing protocols, etc.)
- Voice and video (3CX).
- Microsoft Windows clients and servers.
- Following technologies and applications are preferable:
- WAN technology experience including MPLS, QOS, and VPN
- FortiGate SD-Wan
- Azure administration
- Microsoft Defender / Bitdefender / Mimecast security administration
- Microsoft Active Directory administration.
- Microsoft Exchange administration.
- Hyper-V virtualization technologies.
- Network-attached storage (NAS)
- Backup products and methodologies
