Systems Engineer Specialist

Requisition Details & Talent Acquisition Consultant

133033 - Keabetswe Modise

Job Family

Information Technology

Career Stream

IT Operations

Leadership Pipeline

Manage Self: Professional

Job Purpose

The Specific Technology Specialist messaging specialist will be responsible for all activities involving messaging, including but not limited to analysis, development, modification, installation, testing and maintenance of messaging software. The successful candidate needs to possess a strong understanding of messaging systems (including hardware and software solutions), cloud computing as a concept, the Z/OS operating system and assisting architecture in creating direction. They will evaluate vendor-supplied software packages and make recommendations to IT Management. Modifies and/or debugs vendor-supplied utilities and packages. Modify, install, and prepare technical documentation and keep messaging standards up to date. Additionally diagnose, isolate, and debug software problems and performs problem resolution while participating in forums addressing outages. Monitors systems capacity and performance, plans and executes disaster recovery procedures and provides Tier 2 technical support. This function include periodic capacity planning as well.

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Stay abreast of developments in field of expertise, ensuring personal and professional growth.

Understand and embrace the Nedbank vision and values, leading by example.

Identify opportunities to improve or enhance processes, adding value to Nedbank.

Ensure adherence to documented procedures by auditing service delivery functions.

Ensure the correct and effective use of system hardware and software.

Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.

Recommend solutions through the investigation of service problems.

Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.

Ensure documentation for relevant systems software product and operational documents are prepared and maintained.

Approve and recommend actions to be taken and identify those which merit action.

Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed. Enable decision making and technical reviews.

Ensure contingency during disaster recovery (DR).

Provide sustainable solutions per incident by conducting root cause and trend analysis.

Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.

Maintain a broad knowledge of state of the art technology, equipment and or systems across domains.

Meet the organisation's problem management needs through liaising with suitable vendors.

Build sound professional relationships.

Ensure understanding of client needs.

Ensure accurate reporting to stakeholders.

Provide advice to junior staff by participating in peer reviews and providing technical mentoring.

Enable recommendations and planning for the tuning of system hardware and software.

Monitor system efficiency against published SLAs.

Recover cost by ensuring time are captured correctly and against correct project.

Ensure end to end project delivery.

Essential Qualifications - NQF Level