We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
This position will report to the Junior Product Manager.
Your responsibilities include:
- Conceptualising, creating and maintaining training, education & communication content targeted at Takealot's third party merchants - this includes content to educate merchants on the use of Takealot's systems, business processes and growth opportunities
- Developing content on many channels, using a variety of software tools (e.g. email, recorded videos, onsite communication, webinars, presentations)
- Developing content for multiple audiences
- Researching and keeping the team abreast of competitor trends and best practices with regards to communications
- Work with a variety of stakeholders across the business, including technical Product Managers and commercial teams
- Give input into and execute on a merchant communication plan designed to deliver on driving defined metrics (e.g. user adoption of a new system feature)
- Gain a deep understanding of business processes linked to the relevant content subject matter
- Adhere to design processes and standards
- Manage the roll out of any new content
- Good understanding of digital design and communication principles
- Top of the class English written communication and creative copy writing skills
- An ability to translate a communication brief into effective copy across multiple touch points in a way that resonates with the relevant audience
- Highly organised and efficient, with an ability to work towards and meet tight deadlines
- Creative mindset you must have the ability to work across different media and quickly grasp new communication tools
- Versatile and with the appetite to learn by doing
- Knowledge and experience of working with email, video other digital communication tools (advantageous)
- Experience in creating content for tech Product development (advantageous)
- A minimum of 2+ years working in E-learning / Copywriting / Content production and/or related Digital Communications
- Bachelor's Degree in Communications, Copywriting and/or English language
- Experience in an e-commerce environment (Advantageous)
- LMS experience (advantageous)
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
