Job Location : Western Cape, Cape TownDeadline : March 02, 2025Quick Recommended Links
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Product development
- Manage the execution and rollout of checkout & payment features in the customer facing apps. This includes the entire product development cycle from design, documentation, implementation, testing and launch to success metric monitoring.
- Take responsibility for talks and negotiations with partners dealing with payment services.
- Researching the best solutions in the payments market. Keep up to date with the latest trends and developments and build cases for projects that can move the business forward.
- Write detailed product specification documents for the engineering and design teams.
- Collaborate and communicate effectively cross functionally to drive implementation of these specifications. (i.e define objectives and success metrics, business rules, epics/user stories, write acceptance criteria and wireframes).
- Participate in and contribute to backlog grooming and planning ceremonies.
- Engage with subject matter experts to analyze trade-offs and resolve priority conflicts.
- Clarify product requirements and create acceptance criteria with QA.
- Perform pre-launch user acceptance testing (UAT).
- Collaborate with technical teams to document high-level non-functional requirements.
- Contribute to technical design decisions for relevant projects.
- Be responsible for defining and reporting on the checkout and payment success metrics such as the checkout conversion rate and general payment performance metrics.
- Move the needle of the teams North Star metric through consistent execution of projects.
- Monitor and analyze quantitative and qualitative data in order to identify opportunities for conversion rate optimisations in the checkout & payments space.
- Own and maintain the accuracy of in app analytics (in app events) and customer data points for checkout & payment to ensure product data is reliable for targeting and conversion tracking.
- Contribute to the checkout & payments product strategy.
- Define and own the checkout & payments product roadmap.
- Maintain and prioritise the checkout & payments backlog through collaboration with the Head of product, Product lead , multiple business stakeholders and senior management
- Suggest ideas to solve customer challenges and validate them in close collaboration with UX
- Sign-off on design solutions (including copy) for owned products
- Clearly communicate requirements to UX/UI design resources
- Ensure relevant stakeholders are correctly identified and consulted.
- Utilize deep understanding of core stakeholder pain-points / objectives to drive relevant initiatives.
- Manage relationships with stakeholders including obtaining stakeholder buy-in for requirements and relevant project status communications
- Able to prioritise and cope with competing priorities under pressure.
- Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
- Able to take initiative in ambiguous situations, by identifying critical problems and driving solutions with the relevant people.
- Very data driven and should be comfortable to make data driven decisions and be able to extract business insights from data.
- Solution oriented, accountable and highly self motivated with a robust can do attitude.
- Strong sense of ownership and determination to get things done (not scared to get hands dirty)
- Strong organisational skills & attention to detail
- Great people skills (Proficiency to work closely and collaboratively with multiple departments and executives, and in cross-functional teams).
- Excellent problem-solving skills.
- Excellent oral and written communication skills.
- Eagerness to experiment, learn and grow.
- At least 5 years experience as a Product Manager in an eCommerce or digital payments environment.
- Bachelors degree or Advanced Diploma in Engineering/Computer Science/Information Systems.
- In the event that a candidate does not have a Bachelors Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met, which equates to a minimum of 8 years of Product Management experience.
- Excellent understanding of the digital payments ecosystem and payments landscape in general.
- A basic understanding of APIs, front end requests and backend responses that enable a digital payment transaction.
- Experience with managing digital payments integration projects end to end and managing payment providers.
- Must have a proven track record of execution and have the ability to formulate a detailed product roadmap and to execute on that plan.
- Proven track record of collaborating and communicating effectively with engineering teams and business stakeholders to deliver product features.
- Excellent understanding of conversion rate optimization and funnel analysis.
- Understanding of the mobile app development cycle.
- Experience with analysing data and making data driven product decisions. (SQL or GBQ experience beneficial)
- Experience with product analytics tools such as Firebase, Google Analytics or Amplitude would be beneficial.
- Experience with Invision, Balsamiq, Sketch or similar tools for wireframing/designing solutions.
- High level of proficiency with MS Office applications (Excel, PowerPoint, Word), Google Suite, JIRA, Slack, and comfortable with learning new applications as required.
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