As a Team Leader at Mango5, you will have the opportunity to lead a team of customer service representatives, drive results and make a real impact on the company's success. You will be responsible for managing, motivating and mentoring your team, while identifying areas for improvement and implementing solutions.
We are looking for someone with proven experience as a team leader in a BPO setting, excellent communication and leadership skills, strong problem-solving abilities, and the ability to work well under pressure.
At Mango5, we offer a comprehensive benefits package that includes medical insurance, emergency assistance, a birthday bonus, and an e-learning portal. We believe in investing in our employees and providing them with the tools and resources to succeed.
Requirements
- Proven experience as a Team Leader or Supervisor in a call center or BPO setting.
- Strong leadership skills, including the ability to lead and motivate a team, set goals, and hold team members accountable.
- Excellent communication skills, both verbal and written, to effectively communicate with team members, customers, and other departments.
- Strong problem-solving and decision-making abilities, including the ability to handle difficult customer situations and make quick decisions.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Strong knowledge of the industry, including call center operations, customer service best practices, and performance metrics.
- Strong computer skills and experience with call center software and tools.
- Strong analytical skills and the ability to use data to drive performance and improve processes.
- Flexibility to work in different shifts and adapt to a fast-paced environment.
- Strong understanding of the company's values, culture and mission and ability to inculcate the same to the team.
- Matric
- ITC and Criminal Clear
- Having a certification in Leadership and Management or relevant experience in the field is an added advantage.
