What We'll Bring
Back Office support function (Admin functions and support to Team Lead)
What You'll Bring
1-2 years of experience in an operations environment. Ability to multi-task and prioritize with strong organization skills. Read, understand, and interpret CRS audit trail. Collaborate with team members on projects. Maintain and secure confidential and sensitive information.
Impact You'll Make
- Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
- Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
- Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
- Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults).
- Analyze consumer contact data and report error trends to management.
TransUnion Job Title
Rep II, Consumer Operations Support
