Dear Future, Team Leader
The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.
Are You Someone Who Can
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
- Grade 12 or a NQF level 4
- Minimum 3-5 years claims experience
- Understanding of vendor management
- Automotive spray painting knowledge & understanding is advantageous.
- Responsible for the Claims Procurement Team productivity and performance
- Execute, monitor and manage all claims procurement related initiatives, processes, procedures, systems and employees.
- Monitoring claims costs, client experience, service provider management, contract management
- Support Claims enablement strategic objectives
- Internal stakeholder liaison Finance Payments, Risk and Compliance, Claims, Sales etc
- Responsible for process & policy management
- Identify opportunities to improve efficiency and client experience.
- Manage department operational expenses.
- Manage service provider relationships and performance.
- Implement approved procurement initiatives.
- Monthly reporting to Procurement Manager on all areas of responsibility
- Manage remote and offsite teams.
#Motovantage
You Will Have Access To
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment
All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details
Application Closing Date
11/09/24
All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
