- To lead the team to ensure an efficient and streamlined service support unit in relation to the account maintenance focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.
Minimum:
- 5 years experience in a banking environment with some leadership or management experience
- Leading or providing oversight of a process/detail/administrative team in a regulated environment
- In an environment which required validating work
- Stakeholder engagement
- 2 3 years team leader/ supervisory experience
- In an environment where FIC regulations are imperatives
- Grade 12 National Certificate / Vocational
- National Certificate in Commerce or Banking
- Bachelor's Degree in Accounting - Financial Accounting or Banking
Ideal
- Financial systems & procedures
- People management practices and principles
- Business acumen
- Stakeholder engagement
- Banking/ Financial Services landscape and products
- Customer service principles and practice
- Business communication and presenting of information
- Delegation and conflict management
- Capitec Bank environment and products
- Rules relating to Bankserv, PCH, SARB and all legislative requirements
- Computer literacy: MS Office Suite (intermediate), Call Centre system & reporting, BaNCS, Debit Card (Postilian), Credit Card Prime & On-line systems
- Planning, organising and coordination skills
- Attention to Detail
- Interpersonal & Relationship management Skills
- Leadership Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Clear criminal and credit record
