Team Leader: Back Office (Centurion)

An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above supervisory position in our iLend division. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.

JOB PURPOSE

Oversee and manage various back-office functions including risk mitigation, financial movement management, system improvement proposals, and customer retention efforts.

Job Outputs And Responsibilities

• Develop and implement strategies to enhance member/customer retention.
• Analyze customer feedback and implement improvements to enhance the overall member experience.
• Track the volume and quality of interactions through various channels.
• Collaborate with IT and other relevant departments to identify areas for system improvement.
• Propose and implement enhancements to streamline back-office processes and improve overall efficiency.
• Oversee, process and mitigate risk by enforced insurance.
• Confirmation of Insurance Cover oversee process/ mitigate risk by enforced insurance and manage forced insurance product
• Oversee the accurate processing of financial transactions and ensure adherence to established procedures.
• Analyze financial data to identify trends and opportunities for process optimization.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. Implement remedial actions where required.
• Contribute to the development and continuous improvement of organizational standards, policies and procedures within the Member Experience environment and monitor implementation to ensure full compliance.
• Adhere to statutory regulations, organizational standards, policies and procedures. Report non-compliance and implement remedial action(s).
• Identify potential risks associated with financial transactions and uninsured access. Update risk register and implement remedial actions.
• Collaborate with training and learning department to ensure business understands Outstanding Debt Product.
• Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.
• Participate in people development initiatives.
• Agree and implement own and sub-ordinates' development plans.

Qualifications

• Post secondary non-tertiary education (with Grade 12 Mathematics and/or Accounting) - Essential
• Diploma in Business, Sales or Finance Management - Recommended

Experience

• 3 years Operational experience in Back-office operations within a financial institution - Essential
• 2 years Supervisory experience in Back-office operations within a financial institution - Essential -
• Drivers License - Code B Motor Vehicle License - Advantageous

Knowledge And Skills

• Computer Literacy (MS Word, Excel, PowerPoint)
• Interpersonal skills
• Risk Management
• Internal and External communication skills
• Coping under pressure
• Conflict handling skills
• Regulatory environment (FICA, NCA, POPIA)
• Analytical skills
• Proficiency in digital communication
• Problem solving skills