Posted on: 24 January 2024
ID 899388

Team Leader: Capitec Direct

We're On The Lookout For Energetic, Self-motivated Individuals Who Share Our Passion For Service In The Banking Industry. To Be Part Of The Journey, Follow The Steps Below:
  • To see what life at Capitec is all about and complete a short assessment, please click here !
  • Once you have completed the above finalize your application by clicking apply below
Purpose Statement

  • To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.
Experience

Minimum:
  • More than 2 years working experience in Capitec.
  • Leading people to achieve goals and targets such as in services, sales, and customer facing organisations.
Ideal:

  • Previous management or supervisory experience of leading a sales team.
  • Experience in sales/credit/fraud environments would be an added advantage or
  • Contact centre experience.
  • Capitec Bank products and procedures
Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal Or Preferred)

  • Diploma in Business Management or Commerce
Knowledge

Minimum:

  • Understanding of banking or financial principles and environment
  • Leadership and people management principles
  • Business performance drivers at this level
  • Retail/consumer service environment
  • Banking products and services
  • Business Processes (Marketing/ Financial Management/ Human Resource Management)
  • Basic telesales techniques and methods
  • Sales principles and techniques
  • Basic calculations
Ideal:

Capitec Bank policies, including:
  • Disciplinary code and procedures
  • KPA procedures and policies
  • Adherence policies
  • Online and cell phone banking process and technical frameworks (role specific)
  • Capitec banking system
  • Client relationship principles and environment
  • Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)
Skills

  • Communications Skills
  • Problem solving skills
  • Leadership Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
Conditions of Employment

  • Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Occupation:
Finance jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Construction workers

Construction workers

Medic24
Ermelo
Jobin.co.za
Receptionist jobs

Receptionist jobs

MEDIC24 COMPANY
Klerksdorp
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Midlands
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Cape Town
Jobin.co.za
Plumbers

Plumbers

Medic24
Pretoria / Tshwane
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Ermelo
Jobin.co.za
Electrical engineers

Electrical engineers

Radel Electronics and Engineering
Pietermaritzburg
Jobin.co.za
Mining engineering

Mining engineering

Medic24
Klerksdorp
Jobin.co.za