Team Leader: Personal Lines - Services

Your time is now to be your exceptional best at Old Mutual!

Job Description

Responsible for developing a profitable portfolio of risks by leading a team of Underwriters that work in collaboration with the Sales team to achieve the organization profitability and growth targets. Improve customer experience by prioritizing the teams workload according to complexity of risk and recommending changes to existing processes.

• Lead a team of underwriters to develop a profitable portfolio of risks
• Manage the teams delivery by allocating work according to complexity of the request and underwriter mandates.
• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.
• Review policy information, quote submissions, endorsements and renewal information that is captured into the in-house systems to evaluate whether the team interpret and implement decisions based on organizational rating guides that are within their defined mandate.
• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.
• Represent the Underwriting Support team to relevant governance groups and co-ordinate audit activities as well as manage subsequent team actions.
• Manage the compliance reporting on a monthly basis for the Specialty and RI lines of business.

Job Requirements : Skills and Qualification

• Grade 12 or Matric at least
• RE 1 OR RE 5
• Must have at least 5 -7 yrs Experience in short term Insurance

Skills

Customer Experience (CX), Data Entry, Implementing Decisions, Leadership, Management Information Reports, Management of Employees, Management Reporting, Managing a Team, People Leadership, Performance Feedback, Performance Management, Prioritization, Profitability, Reporting, Reporting Management, Underwriting Support

Education

Closing Date

10 March 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.