Team Manager

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Santams Operations division within Santam Broker Solutions currently has an exciting opportunity available for a Team Manager who will be responsible for managing a team of senior commercial underwriters in the Operations Commercial Underwriting Technical (CU-Tech) team.

Key Responsibilities

Builds and maintains a high performing team which consistently delivers a Wow customer experience in terms of care, professionalism, knowledge and technical expertise.

Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful commercial underwriters to deliver the best service in the insurance industry.

Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.

Institute and manager processes which support underwriting and profitability objectives.

Ensure efficiency of service productivity and performance through the achievement of agreed quality assessment ratios and turn-around times.

Ensure that the team maintains expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

Implement & continuously improve operational policies, workflow processes and performance standards within the ambit of the CU-Tech team responsibilities.

Deliver exceptional customer service that exceeds customers expectations through proactive, innovative and appropriate solutions.

Manage own development to increase own competencies.

Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps.

What will make you successful in this role?

Minimum 5 -10 years experience within a short-term insurance environment

Minimum 10 years people management experience, preferably within a financial services environment

Minimum 5 years operational experience in administrative processes and procedures. Business automation would be advantageous.

People management certification/credentials

Coaching training required

Short term insurance qualification NQF6 (or studying towards) will be advantageous

Completed regulatory examination will be advantageous

Completed Grade 12

Business degree or diploma will be advantageous

Knowledge And Skills

Computer literate (MS Office package with strong Excel skill)

Commercial Lines knowledge required

Exceptional customer service orientation

Strong management and leadership skills participative leadership style

Excellent communication (verbal and written)

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Personal Attributes

Organisational savvy - Contributing through others

Manages complexity - Contributing through others

Plans and aligns - Contributing through others

Builds effective teams - Contributing through others

Build a successful career with us

Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.