Team Manager

Youll be working onsite and lead the members of the EON Operations Team. Youll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to provide financial support. You will follow up on attendance and agree on set goals with team members covering performance, quality, and development areas. You will focus on career and skills development of team members.

You will deal with people related problems, such as absences and disciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity, and quality. You will manage employees by ensuring continuous communication, feedback, motivation and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team

You are an existing/current employee who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive driving performance and cultivating great relationships with internal and external stakeholders. You are confident Leader who strives to achieve the best results possible. You embrace change and delivering excellent customer service through social media platforms. We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!

Minimum Requirements: (Internal)

• You have effective communication skills (verbal, written and presentation)
• You have great attention to detail.
• You have the ability to work under pressure in an ever-changing environment.
• You are signed off probation.
• You have a Clear IR record.
• You have been meeting your KPI's for the last 6 months.
• You have a perfect attendance record.
• You must be an existing 2ic/performance coach.

Minimum Requirements: (External)

• Matric (Grade 12) or equivalent qualification.
• BPO experience within an international BPO (essential).
• Must have 1-2 years Team Management experience with UK Utilities (advantageous).
• You have effective communication skills (verbal, written and presentation).
• You have great attention to detail.
• You have the ability to work under pressure in an ever-changing environment.
• Must be willing to work rotational shifts (UK Hours / SA Public Holidays).

Simple and Straight Forward Recruitment.

We dont see the value in making candidates jump through hoops. Once youve sent us your CV, if we think we have a suitable position for you, well contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to one of our Talent Sessions or a 121 interview. And thats it, if successful youll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.

If you like the sound of being part of the Sigma Family, then dont wait and get applying!

Team Manager

We are currently looking for more amazing people to join the Sigma Family as a Team Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Location: Retreat, Cape Town

Who are the Sigma Family?

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family