Santams Non-Motor Claims department has a position available for a Team Manager: Once & Done based at Hill on Empire, Parktown.
What Will You Do
The Team Manager: Once & Done will manage a team of Claims Service Consultant: Once & Done providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements. The incumbent will also be responsible for managing, supporting and developing the staff in order to ensure superior service delivery. The role will also require leading, coaching and motivating staff to ensure that they fully comprehend and are capable of delivering their responsibilities.
What Will Make You Successful In The Role
- Responsible to oversee the validation of non-motor claims after registration, adjustment and quantification of the damages.
- Provide advice on settlement options and to ensure the indemnification takes place in line with Santams policies and procedures.
- Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeously and amicably and the overall client service management.
- Best practice in respect of people management.
- Process and operations management.
- Ensure all operational problems are rapidly analyzed and resolved.
- Setting goals and making the most of the people, finances and technologies in order to realize those goals.
- Assist with the implementation of new initiatives and projects.
- Manage performance related issues and disciplinary matters
- Grade 12/ Matric
- Bcom. Degree or equivalent advantageous
- Short-term insurance related qualification
- Experience in high volume processes management (advantageous)
- At least 5 years experience in Non-Motor assessing.
- 2-5 years team leader experience
- 5-10 years experience in the short-term insurance industry.
- Performance management experience.
- People management experience.
- Computer literate (MS Word, MS Excel and MS Power Point)
- Experience in developing & coaching employees.
- Excellent policy knowledge
- Claims and underwriting knowledge
- Must have people management skills.
- Leadership skills
- Interpersonal skills
- Excellent communication and negotiation skills
- Computer Literacy
- Driving Strategy
- Commercial Orientation
- Client Focus
- Decision Making
- Enabling Innovation
- Change Leadership
- Continues Learning
- Talent-Focused Leadership
- Talent Enablement
- Emotional Intelligence
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. Were about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
