Job number: 10011059
Job title: Tech Officer: Network Field Operations
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.
Job Responsibilities
OUTPUT 1
Co-ordinated Resources
SUB-OUTPUTS
Determine and analyse objectives Determine resource requirements
Identify available resources
Secure required resources
RANGE
Monetary
Mechanical aids
Storage and Packaging Material
OUTPUT 2
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and secure resources
Comply to yard rules
Update records
Determine resource requirement
Maintain tool list
Check and clean tools / equipment
Replace faulty tools / equipment
RANGE
Equipment
Vehicles
Tools
Material
Yards
Test/safety equipment
Standard Tool Kit
Specialized Tools Accommodation
OUTPUT 3
Processed Documentation
SUB-OUTPUTS
Obtain/receive documentation
Update/verify completed documentation
Submit documentation
File documentation
RANGE
Commissioning/de-commissioning report
Quality/SHE/Productivity forms
Inspection forms / Tools / Vehicles
Damage/accidents reports
TBI reports
Loss control forms
Overtime
Request for material
Recoveries
Electronic Documentation
Compliance
Key and Control forms
Vehicle Logsheets
Daily worklog
IE 195
Power records
OUTPUT 4
Performed Network Inspections
SUB-OUTPUTS
Receive/ identify need
Obtain documentation
Execute inspection
Liaise with customers/contractors
Provide feedback to role players
RANGE
Access network
Bush cutting
Quality (360)
New Works
Acceptance Testing Cables identifying faulty cables
OUTPUT 5
Repaired/ Maintained Cable Network
SUB-OUTPUTS
Do quality (360) & Photo quality
Receive and interpret instruction and / or authorisation
Request and / or obtain material
Prepare / secure work area
Diagnose and localise fault and/ or task
Apply / adhere to SHE procedures
Complete task and / or repair fault
Update cable records
Rehabilitate work area
RANGE
Overhead distribution
Street distribution cabinet
Outdoor distribution points
Indoor distribution points
Cable, Underground / 4 pair UG MDF (Unmanned exchanges)
OUTPUT 6
Installed or Recovered Equipment and Systems
SUB-OUTPUTS
Receive and analyse request for installation or recovery
Obtain installation and recovery details
Perform pre-installation test on the Access Network
Install/ Recover equipment/systems Commission equipment/systems
Perform functional test
Handle keys / loose coins / Containers
Communicate with customer
Obtain installation clearance
Liaise with key role players
Clear work area
Restore working area/walls/floors
Inspect vehicle
Obtain material
Plan daily routine
Apply/ adhere to Safety Regulations and Standards
RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer services
Loop extenders and amplifiers
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
TDMA
Pre Paid
SOR Systems
DECT / DRMASS / CT2ADSL
Wi-Max
WCDMA
EMGW
TM (Telkom Mobile)
UMC
Party line systems
Terrestrial line/phone
Cabling / Indoor / Outdoor/FLLA
Core Competencies
FUNCTIONAL KNOWLEDGE
ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance
Functional Skills
Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy
Certifications
Education
- NQF 4: Grade 12 and relevant modular training
- OR NQF 3: Grade 10 (Int) and relevant modular training
- 1 year experience
Outputs (continued):
OUTPUT 7
Repaired / Maintained Equipment/ Systems
SUB-OUTPUTS
Receive and analyse fault/ maintenance information
Diagnose / localise fault
Apply/ adhere to required SHE procedures
Repair or refer fault
Perform routine maintenance
Modify / upgrade
Conduct functionality tests
Inspect and Clean all Sub Assemblies
Perform manual test report
Recover / return faulty component
Handle keys / loose coins / Containers
Complete documentation
Repair / replace lock
Clear fault on system
Liaise with key role players
Clear working area
Restore working area/walls/floors
Communicate with customer
Inspect vehicle
Obtain material
Plan daily routine
RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer service
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
Pre Paid
SOR Systems
TDMA
DECT
Party line systems
Loop extenders and amplifiers
Terrestrial line/phone
Cabling / Indoor / Outdoor
ADSL
Wi-Max
WCDMA
EMGW
TM (Telkom Mobile)
UMC
FLLA
OUTPUT 8
Established and Maintained Customer Relations/Liaison/Queries
SUB-OUTPUTS
Receive and analyse request from role players
Determine key role player
Obtain information
Establish professional relationship
Maintain professional relationship
Receive enquiry Analyse enquiry
Prioritize enquiry
Process customer enquiry
Channel to relevant section
Advise customer on progress of complaint / query
Follow up with comments
Provide feedback
RANGE
All Telkom products and accessories
All contracts with customers
OUTPUT 9
Dismantled/ Recovered Equipment
SUB-OUTPUTS
Receive serial numbers
Inspect vehicle
Liaise with key role players
Plan the dismantlement/recovered activities
Dismantle equipment
Inform customer
Obtain dismantlement clearance
Complete documentation
RANGE
Equipment
Wi-Max Types:
ISDN Equipment
Pair Gain Systems
Payphone Equipment
Private Phones
Anti Line Tapping Devices
Radio Links
Telephone Instruments
Keys & Containers
EMGW
FLLA
Experience:
- 12 Months relevant experience in the Network Field Operations.
- Valid Drivers license
- Prepared to travel
- Ability to travel and stay out overnight
- Ability to work outside of normal working hours
- Colour Vision
- Work at Heights
- Work in Confined Spaces
