Technical Account Manager

Technical Account Manager Media/Marketing/Sales

Johannesburg - Gauteng

ENVIRONMENT:

Our client is transforming the landscape of digital identity solutions with their cutting-edge cloud-based biometric platform. This platform facilitates smooth customer onboarding, authentication, and ongoing monitoring. By employing real-time biometrics, KYC, and AML verifications, they enable clients to authenticate customers seamlessly at every interaction point. Committed to excellence, they emphasize delivering superior technical solutions and fostering lasting client partnerships. They are in search of a Technical Account Manager to analyze technical needs, devise solutions, and offer support for their diverse projects and programs. The ideal candidate will possess a robust technical background, exceptional problem-solving abilities, and effective communication skills to engage with both technical and non-technical audiences. A degree or diploma in Computer Science is preferred.

DUTIES:

Technical Analysis:

• Analyse business requirements and translate them into technical specifications.
• Conduct thorough research and analysis to identify optimal technical solutions.
• Collaborate with stakeholders to gather requirements and ensure alignment with project objectives.

Technical Expertise:

• Possess a deep understanding of their APIs and technical products/services.
• Provide technical guidance and support to customers, including API integration, troubleshooting, and best practices.
• Collaborate with their technical teams to ensure customers' technical requirements are met.
• Assist with onboarding and managing customers

Solution Design:

• Develop detailed system design documentation, including diagrams, workflows, and technical specifications.
• Evaluate existing systems and processes to identify areas for improvement and optimization.
• Implementation and Development:
• Work closely with development teams to implement and deploy technical solutions.
• Provide guidance and support to developers during the implementation phase.

Testing and Quality Assurance:

• Assist in thorough solution testing, including unit testing, integration testing, and regression testing.
• Identify and troubleshoot issues and work with development teams to resolve them in a timely manner.

Documentation and Training:

• Create comprehensive technical documentation, including system architecture diagrams, user manuals, and training materials.
• Conduct training sessions and workshops for end-users to ensure successful adoption of new technologies and solutions.
• Provide ongoing support and assistance to users, answering questions and addressing concerns.

REQUIREMENTS:

• Matric
• Degree or Diploma in Computer Science.
• Candidates require the following knowledge and experience.
• 3 - 5 Years, at a minimum, of working in application development, deployment and support.
• 3 5 Years, at a minimum, of detailing business requirements, documenting technical processes and quality assurance.
• Strong understanding of APIs, web services, and software integrations.
• Experience with programming languages (e.g., C#, Python, JavaScript) is a plus.
• Familiarity with Jira and Software Development Life Cycle tools.

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