Technical / CCTV Centre Manager

Our client in the Security sector based in Port Elizabeth is currently looking to employ an experienced Technical / CCTV Centre Manager.

Requirements

Have experience as a Technical / CCTV Centre Manager.
Have strong management, administration and communication skills.

Responsibilities And Expectations But Not Limited To

To ensure all equipment in the iCentre is fully operational and report all faults to the relevant technical support structure.
Analyse all signals received during the previous shift and report findings.
Focus on escalated events.
Review controller reporting for previous shift on Telegram and action where required.
Capturing of incidents on intranet web server daily before 9AM 7 days a week.
Manage and maintain false alarms (environmental, client interaction and schedules).
Creating client profile on Listener for all new clients from the client information document and maintain all profiles.
Allocation of alarm/panic radios on Listener where required Listener.
Responsible for the time and attendance of all iCentre staff.
Administration on staffing schedules and forms (e.g., site checklist, training form).
Review on monthly hours worked of all iCentre staff.
Monitor of controller's performance in the workplace.
Monitoring of controller's acknowledgement and finishing times daily.
To ensure standard operating procedures are always followed.
Ensure full compliance with policies and procedures.
To provide the needed training based on performance.
To provide training for new recruits. Completion of training registers. Remote training to be recorded and saved per Zoom session.
To assist controllers with after hour support via company cell phone.
To monitor access and egress of personnel and respond to breaches.
Review all incidents, which occurred during a shift, to ensure that all information is captured and recorded within the guidelines.
Written reporting to clients on all incidents within a 12-hour period.
Reporting to clients on a weekly basis on Al performance and incident summary.
To ensure integrity of the security systems is maintained. Spot checks on cameras that need cleaning.
To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
To maintain a key element of the Control Room function by utilizing the technology available to ensure that as far as possible the building remains secure, and any suspicious activity is noted and communicated in line with standard operating procedures.
To ensure chain of command is always followed.
To ensure the filing is completed during the day.
To ensure the handover takes place on time and accurately every shift.
Any other duties deemed necessary to the post.
To report on duty via Telegram as well sign in the register.
Report hourly on Telegram regarding the status of all clients.
To monitor and operate CCTV monitoring platform, Listener, Telegram and Sniper as well as future platforms. Respond to incidents as quickly as possible.
To conduct a patrol of the premises using CCTV internally noting results in the Daily occurrence log. Log all job cards on Listener.
All incident information to be logged and captured accordingly (Monitoring platforms i.e., CCTV monitoring platform, Listener, Snipr).
To ensure work area is always kept clean and tidy.
To ensure any queries in the first instance are referred to the iCentre supervisor on shift.
To ensure the handover of any outstanding work and that all systems are logged off before leaving.
To ensure active communication at changeover, briefing to ensure awareness of any matters pertaining to the smooth effective running of the shift.
Respond to incidents as quickly as possible.
To ensure all incoming telephone calls are answered in a timely manner.
To ensure that all escalated alarms are actioned in a timely manner.