TTEC are an award wining global CX technology and services innovator for end to end, digital and contact center CX solutions. Our EMEA region is currently experiencing rapid growth with delivery in the UK, South Africa, Poland, Greece, Bulgaria, Ireland and South and North Africa. We serve iconic and disruptive brands, our outcome-based solutions touch every virtual interactive channel and improve each step of the journey. Its a great time to join the team.
We are seeking an experienced Technical Recruiter to join our Enterprise Services team. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What Youll Be Doing
Youll be managing the full-cycle recruitment for management, professional and executive hires within our Digital and Call Center Engage business, working on roles in IT, Consulting, Operations, Sales, Marketing, HR across all of the EMEA locations. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions across the EMEA region. You will promote a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What Youll Bring To Us
- Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods
- Partner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment process
- Lead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.
- Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidates
- Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture
- Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization
- Develop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
- 4+ years experience of full life cycle recruiting, preferably with a combination of agency and corporate experience
- 2+ years' experience working on complex, high level searches targeting Manager level and above
- Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn
- EMEA recruiting experience required, global experience preferred
- A sense of urgency and a relentless drive to find and connect with the best talent
- Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo or Lever experience a plus
- Demonstrated experience meeting and exceeding recruiting metrics/targets
- Ability to multi-task and work in a fast-pace, high-change environment
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 80, 000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segmentsConsulting, Technology, Care and Growthto help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Sales, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTECs business processes and operations.
Lead Everyday Do the Right Thing Reach for Amazing Seek First to Understand Act as One Live life Passionately
Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Job
Human Capital / Talent Acquisition
Primary Location
Cape Town
Other Locations
South Africa
