BASFs regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.
What You Can Expect
The successful incumbent will be responsible for supporting and equipping the Sales and Marketing teams with detailed crop protection, product and crop agronomical knowledge, through training to enable a technically competent sales and marketing team. Be the problem solver and complaint handler on agent and farm level. Duties will include the following:
- To act as interface between technical, marketing, sales, agents and farmer customers (cross functional commercial support)
- Provide product and crop knowledge training to the Sales, Technical and marketing team, including providing customer sales support to customers where challenges arise
- Conduct planned in-field technical training and practical demonstrations
- Provide technical support to Sales team where there is a need for technical argumentation as required by agents or farmers
- Manage complaint investigations ensuring the maintenance of a high level of customer service through taking speedy action
- Support Key Accounts Managers with in depth technical knowledge
- Maintain a high level of work ethic and technical competency
- Assist Sales Team with farmers days and study groups as technical backup
- Assist Marketing by providing sales relevant technical information for updating of product presentations
- Assist Sales Team in evaluating new customer spraying programs Direct Marketing
- Train new RSMs and FTOs on older and new products
- Be the First line of communication between South Africa teams and Agriculture Products experts to speed up the process of feedback on urgent technical questions to ensure high levels of customer service
- Ensure Demo-trial relevance in accordance with sales/marketing needs
- Manage pre-launch demo trials up to the point where useful data is generated that can be used for Marketing and Sales purposes
- Ability to identify market needs and to search for viable solutions from BASF product mix
What We Expect
- A Bachelors degree or equivalent in Agriculture
- Minimum 5 years experience in commercial crop protection and row crops
- Knowledge and specialisation experience in crop protection
- High level knowledge in crop agronomy of row crops in central area
- Experience on the farm working with agents and farmers
- Multilingual in Afrikaans and English
- Strong Crop disease knowledge with solution-based understanding
