We change the World! Youll become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What Youll Do
As a Contact Center Technical Solutions Architect (TSA) your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Care sales pursuits for customers in the US Commercial and US Public Sector segments.
Key Responsibiliti es
- Key collaborator and technical contributor on a stellar team of Presales Architects
- Support a matrix of CC Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
- Promote the business and technical value of Cisco Contact Center, WFO, CCaaS, Platform and Journey-as-a-S ervice, and the broader Cisco Collaboration suite of offerings.
- Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes.
- Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
- Encourage partners to adopt, sell and build competency deploying Cisco Contact Center technologies.
- Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings.
- Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco vision to relevant business strategies.
- Embrace the use of opportunity management tools such as SFDC to navigate the sales lifecycle leveraging relevant Cisco enablement programs to drive pipeline and track sales activities.
- Ability to articulate the business value of the Cisco Customer Care portfolio to both technical and non-technical audiences within the Cisco customer base.
- For technical audiences, ensure the architectural impact of Cisco technology in system designs and proposals is understood, valued and technically sound.
- Occasional travel will be required when deemed safe and approved. Examples include visiting customer sites to present solutions and build trusted advisor relationships, escorting customers to sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events.
In this role you will partner with a team of Contact Center and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers. As a technical representative for the Contact Center portfolio, you will work closely with the Contact Center Product Teams, Global Collaboration Sales Teams, and attend and/or present at internal and industry-facin g events such as Cisco Live, Enterprise Connect, Impact, SEVT, and Webex One.
Who You Are
:
- Youre an excellent communicator with strong presentation and demonstration skills
- You have deep technical acumen and foundational knowledge of Contact Center and/or other cloud-based communication technologies
- You have at least 10 years of experience in the Contact Center field
- You have at least 4 years of Consulting or Pre-Sales Engineering experience
- You have a university degree in a technical discipline or equivalent professional experience
- You possess a growth mindset and thrive in an environment of continuous education and product evolution
- You have intimate knowledge of business and technical trends in the Customer Care industry and love to share insights with teammates, customers, and partners
- You prioritize teamwork, personal and professional growth, and organizational development
- Youre autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change
- Youre detail oriented and always follow-up
- Youre driven to achieve, creatively using internal and external resources to drive winning outcomes
- Prior presales or delivery experience with CC, CCaaS, and/or CPaaS platforms is preferred
- Knowledge of programmabilit y concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage
- Knowledge of Cisco Internetworkin g technologies is beneficial
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think were "old" (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you cant put us in a box!
But "Digital T ransformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take a ccountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
