As part of your role, you will be the go-to person for providing technical escalation to the relevant virtual team's technology focus. Your expertise and knowledge will contribute to improving standards and enhancing the team's skills and knowledge.
You'll be responsible for handling escalation tickets, change requests, and projects to fulfill our customer's requirements, ensuring a smooth and seamless service delivery experience.
This role is not for the faint-hearted; it requires a high level of technical proficiency and the ability to communicate effectively with stakeholders at all levels. But for those who are up to the challenge, the rewards are significant. You'll have the opportunity to work with cutting-edge technologies and be a part of a dynamic and forward-thinking team that values collaboration, creativity, and innovation.
So, if you're ready to take your technical expertise to the next level and help shape the future of our organization, we want to hear from you.
Activities you can expect to be involved in include:
- Delivering AMS and CCOE-related services to Content + Cloud (C+C) and its clients.
- Contributing to the client and internal TDA discussions and providing effective solutions.
- Acting as a product owner for Centilytics Cloud Management Platform and Platforms in Azure Manager Services.
- Ensuring smooth service transition into service and collaborating with other teams to maintain standards.
- Engaging with stakeholders at all levels and providing timely updates on progress.
- Initiating, updating, approving, and maintaining knowledge articles related to the service.
- Accurately book time against tasks and work closely with the team to create a positive work environment.
- Reporting on potential client-facing risks and internal security risks.
- Using previous experience with malicious incidents to determine remediation steps that may be required.
- Mentoring and guiding junior engineers on best practices.
