Are you a tech-savvy individual with a passion for IT service management and a knack for solving complex technical issues. Our clients are looking for someone like you to join our clients dynamic team. If you have the skills and experience we're looking for, keep reading to learn more about this exciting opportunity.
- ITIL processes experience (Incident, Change, Problem Management)
- VIP and end-user support
- Technical documentation skills
- Active Directory/Azure AD experience
- Troubleshooting exposure
- German language proficiency
- Linux/Windows server experience
- Windows Client OS, GPO, and patch management
- Cloud technology familiarity (Azure, AWS, GCP)
- Scripting skills (PowerShell, Bash)
- Monitoring solutions knowledge (SCOM, Dynatrace, Site24/7)
- SQL proficiency
- Jira and Confluence experience
- Strong soft skills
A relevant degree or 3 years of IT experience.
Responsibilities
- Monitor and resolve ITSM VIP and end-user support requests.
- Collaborate on maintenance tasks with infrastructure teams.
- Enhance operational stability and automate platform operations
- Interact with international teams, vendors, and customers.
- Prioritize security and maintain system stability.
- Collaborate with stakeholders to improve endpoint management.
- Work with IT teams on feature integration.
