Technical Supervisor

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A challenging opportunity exists for a Technical Supervisor to join the dynamic Ciro family at our Kwa-Zulu Natal site.

Line Manager: National Technical Manager

Job Specification

Key Performance Areas:

Create a Commercially Driven Technical team

Implementation and overseeing processes and procedures to deliver efficiencies, reduce operational cost and increase response time to our customers.

Track and report on technical cost drivers.

Manage cost expenditure (none production and production spend).

Continuously improve technical revenue for equipment sales and billable repairs through pipeline reviews and debriefing of technical job cards closed the prior day.

Create a business culture which takes financial and money spend considerations into account whilst in the process of repairing equipment.

Effective supervision of the Technical Team

Resource and leave planning for department.

Assist technical manager with Individual Performance Agreements (IPA) appraisals.

Ensure Ciro Technical is kept informed of and operates within AVI policy, local regulations and legislation and good corporate governance.

Create a team culture of commitment and delivery against pre-determined objectives, values and business requirements.

Hold weekly technical meeting with regional sales team to ensure service delivery and technical excellence. (Resolves concerns, discuss work load)

Monitor and review the daily, weekly and monthly performance indicators to ensure technical effectiveness and take corrective action decisively as and when required to do so.

Operational Effectiveness

Workload planning and priorities is aligned to sales expectations and technical resource is scheduled accordingly - at least a forward view of 2 weeks.

Daily scheduling of workload to road and workshop technicians and monitor progress.

Evaluate the need for 911's and reschedule resource accordingly.

Must be able to actually repair technical equipment at customers or in the workshop to assist his/her team when the workload exceeds the available resources.

Must provide technical support and problem solving abilities to the KZN region both sales and technical.

Track and monitor the timely execution of regional workflows.

Implementation of technical projects approved by the Supply Chain executive to improve operations.

A member of the SHE committee for the KZN

Inventory management and sourcing of equipment and spares

Review regional spares MRP report, weekly.

Request adhoc spares not indicated on MRP report for planned maintenance or future installations.

Track out of stock spares and escalate with the technical main hub.

Track the sourcing of new and asset equipment as per workflow reports.

Appropriate inventory management controls implemented to mitigate risk.

Quarterly stock counts on new equipment, asset equipment, and boot stock locations and spares cage.

Ensure weekly cycle counts is done for spares.

Qualifications And Experience

Minimum of 6 years as a Service Technician

A minimum of 3 years Customer Support / Sales experience within an FMCG environment

Front End Customer Services Experience Essential

SAP experience is essential.

HORECA experience highly advantageous

Additional Requirements

Fully vaccinated against COVID-19

Valid Drivers License

At least 2 years of solid driving experience

Competencies

Thinking Analytically

Continuously Improving

Meeting Deadlines

Attention to Detail

Planning & Organising

Maintaining Productivity

Strong administration skills