Technical Support Analyst

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town or Johannesburg office.

Position Overview

MRI Software is seeking a Technical Support Analyst to join our team. This individual will be responsible for:

Providing Technical Support: Assist users who encounter issues with software applications, including troubleshooting problems, identifying and diagnosing bugs, and offering solutions to various technical problems. Maintaining Internal Knowledge Resources: Keep internal technical knowledge resources up-to-date, ensuring that relevant information is readily available for the support team. Collaboration: Work closely with other IT staff and software developers to resolve issues, enhance software applications, and streamline the support process. Client Meetings: Participate in meetings with clients, support analysts, software developers, and other IT staff to discuss issues, gather feedback, and identify solutions. Specific Product Focus: This role is specific to the Property Central and MDA product suite, so you'll be dealing with software related to the property industry.

Qualifications

• Education: A diploma, degree, or relevant qualification in Software (such as BCom/BSC in Information Systems or equivalent) or demonstrated equivalent work experience.

Skills/Requirements

• Troubleshooting: Ability to troubleshoot technical issues and document them effectively.
• SQL Skills: Proficiency in SQL, including understanding database structures and relationships as well as scripting.
• Attention to Detail: A keen eye for detail is essential for diagnosing and resolving technical problems.
• Logical Thinking: Strong logical thinking skills to analyze issues and provide effective solutions.
• Teamwork: Ability to work both independently and collaboratively within a team.
• Communication: Effective communication skills within the organization and with clients are crucial.
• Azure Application Insights: Experience with Azure Application Insights is a plus.
• Accounting and Property Industry Knowledge: Knowledge of accounting principles and the property industry practices is beneficial.

Experience

• 2-3 years of experience in troubleshooting and providing support for software and web applications.

Were obsessed with making this the best job youve ever had!

We want our teams to love working here, so weve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and finish early 6 times a year with our Flexi scheme.
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know theconfidence gapandimposter syndromecan get in the way of meeting remarkable candidates, so please dont hesitate to apply wed love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.