We're your dream technical team!
As a Technical Support Engineer, you will be responsible for supporting customers and your Mimecast coworkers with complex questions regarding the Mimecast platform and the products we interact with. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, have an interest in our API, as well as advanced networking fundamentals. You will need to have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
You'll Need
- Deep understanding of internet fundamentals, network routing, email flow and security
- Significant experience with implementing and maintaining Microsoft Exchange and Active Directory, including functionality like group policy domain and forest trusts, and FSMO roles.
- Knowledge and understanding of API integrations.
- Experience providing technical support to IT Administrators
- Excellent written and telephone communication skills.
- Effective problem resolution and troubleshooting /root cause analyses
- Excellent time management
- MCSE, MCTS, MCITP qualification or equivalent is essential
- Azure Fundaments Beneficial
- Office 365 certifications
- CompTIA Security+ (SY0-601) Certification beneficial
- Cybersecurity Beneficial
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
