Technical Support Manager

An organization in the hospitality industry is seeking a new Technical Support Manager. As the Technical Support Manager, you will manage technological changes, business SLAs, and meeting business expectations. You will review and document business processes and interfaces, identifying where changes or additions are necessary to support the process. Your role will involve establishing, managing, and driving a world-class customer support experience through innovative technology, processes, systems, and people. You will also be responsible for compiling, performing, and reviewing staff training where applicable.

This role is an opportunity to hone leadership skills by managing a team and driving business outcomes, with potential for advancement to higher managerial or executive roles in IT and customer support.

Requirements

Bachelor's Degree in Information Technology

Minimum of 7 years of experience in IT Customer Support.

Minimum Of 3 Years Of Experience In Managing Systems.

Minimum experience in the Travel industry.

Knowledge of Data Analysis, and AGM / Netsuite.

Knowledge of Amadeus, Sabre, and Galileo.

If you are ready to take the next step in your career, seize the opportunity to apply for the Technical Support Manager position at www.codematch.co.za, as your expertise could be the key to driving innovation and success. Please consider your application unsuccessful if you do not hear from us within 2 weeks.