Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
Do you speak, read and write Dutch fluently and have a customer centric mindset with a passion to provide the best service possible to customers? Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Dutch Technical Support Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology with the fundamentals of tech experience. As a Dutch Technical Support Representative, youll be the face and voice of our customer and Kyndryl, helping customers solve their problems every day.
A Technical Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first few weeks, you learn the ropes and get set up with our client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will work with various colleagues across Kyndryl, and our customer as we actively practice the Agile behaviours, principles, and ceremonies. This is your chance to work alongside senior co-workers who will share their knowledge and practice the Agile way of working. The environment encourages out of the box thinking from all employees, to identify, collaborate and execute continuous improvements to enhance service delivery.
As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with the Microsoft 365 and customer applications, whilst getting trained on a variety of different platforms. And you can earn certifications including ServiceNow Fundamentals, Google Cloud, Azure, Microsoft, et
c. In fact, the learning opportunities are what most people like best about this role. Its fun, challenging, and fast-paced you definitely wont be bored!
This is a true start here, go anywhere opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.
Required Skills And Experience
- Native / fluent Dutch language skills (speak, read and write).
- Fluent English language (speak, read and write).
- Knowledge of Windows (Mac advantageous)
- Strong typing skills with speed of > 35 wpm
- Previous support helpdesk / customer service experience
- Ticket logging experience (preferably ServiceNow)
- Troubleshooting and problem-solving skills
- Active and empathetic listener with flexibility to modify approach and adapt to customer needs.
- Ability to work shifts (rotational between 7am 7pm) and work on South African public holidays (Dutch Public holidays are off).
- Ability to multi-task and prioritize incoming workload.
- Remote position thus must have stable internet connection and secure work from home location. Redundancy plans are required to ensure business continuity.
- Minimum of Matric / Grade 12 qualification (equivalent).
ITIL V4 certification advantageous
Experience and knowledge of the Agile principles and methodologies.
Being You
Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
