Technical Support Specialist (PANstrat)

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully - they are the strength and the future of this company.

KEY OUTPUTS

• Complete management of the PANstrat support function with specific focus on providing support to the lodge and regional teams.
• Participate in the PANstrat development process and support the rollout of new development projects.
• Support the Group Finance team with PANstrat queries.
• Provide the month-end support to the regional finance teams.
• Ad hoc projects as required

DUTIES

• Act as a front-line support for all PANstrat specific support calls.
• Liaise with the PANstrat support team to escalate PANstrat support calls as and when required, and follow support call up until completion.
• Liaise with the AndBeyond ICT team should the PANstrat call require support from the AndBeyond ICT team, and follow the up until completion.
• Provide entry level PANstrat training to all new PANstrat users.
• Support training interventions at existing sites - this may require travel from time to time.
• Monitor and test PANstrat backups on a regular basis.
• Monitor and test PANstrat synchronisation on a regular basis, this will include the monitoring of all logistics systems.
• Perform basic routine database maintenance and act as a liaison between the PANstrat support team and the lodge / regional teams to ensure that regular PANstrat upgrades are performed with no impact on system availability.
• Identify bottlenecks and strategically aligned operational and systems solutions that drive business forward.
• Create and maintain all PANstrat templates across all regions.
• Perform quarterly user audits and review.
• Perform privileged user audits.
• Review PANstrat support call logs to identify possible areas for development intervention and assist in scoping and testing these development projects.
• Ad-hoc project support as and when required.
• Assist the Management Accountant Team with PANstrat month end checks.

QUALIFICATION

• This is an entry-level graduate position and any relevant 3-year degree in finance or information technology will be considered.
• The requirement for a tertiary degree will be waivered should the applicant be able to demonstrate sufficient industry specific experience.

Skills

• Proficient with MS Office Packages and must be able to demonstrate superior MS Excel skills.
• Strong system bias essential.
• SQL knowledge will be advantageous.
• Basic understanding of accounting cycles and underlying transactions.
• Any knowledge on stock control and reporting will be advantageous.
• Experience with MS Access beneficial, but not mandatory.
• Experience with MS Excel Macros and Visual Basic will be beneficial but not mandatory.
• High level of attention to detail.
• Outcome focused and willing to work with diverse personalities.
• Must be able to work under pressure and in challenging environments.
• Strong communication skills with a lot of patience.
• Attitude & Energy - The ability to generate and maintain a positive momentum and focus whilst maintaining a high productivity level. Takes pride in AndBeyond and its vision.
• Maintain a high level of integrity.
• Showcase a high level of professional scepticism.
• Planning and Organisation

Having and using knowledge of systems, situations, procedures and cultures inside the organization to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Establishing a course of action for self and/ or others to accomplish a specific goal; planning proper assignments of personal and appropriate allocation of resources.

• Quality Orientation/Attention To Detail

Accomplishing tasks through concern for all areas involved, no matter how small, showing concern for all aspects of the job, accurately checking processes and tasks; maintaining watchfulness over a period of time. End product orientation. Attention to detail. Checks whats received and ensure quality of personal input before distribution.

• Team work

Working effectively with a team or those outside formal line of authority (e.g., peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objective of the organisation or team.

• Monitoring

Monitoring/Assessing performance of self, other individuals, or departments to make improvements or take corrective action

PERSONAL CHARACTERISTICS

• Excellent communicator and willing to work with a wide variety of cultures and languages.
• Team player that is willing to show leadership in team scenarios.
• Ability to maintain a positive attitude even when encountering negative circumstances or challenging environments.
• Attention to detail is critical.
• Hard working and diligent - the successful candidate will, from time to time, be require to be available outside the normal hours of business.
• Willing to take responsibility for own personal and professional development in line with the requirements of this, and any future, positions.
• This position will require the successful candidate to travel to regions.

We reserve the right to not make an appointment