Technical Team Leader (JB3931)

R45 - 60 000 per month

Cape Town, South Africa

Duration: Permanent

One of Britain's recognised Top 50 Managed IT services providers is expanding its team to Cape Town! Staff enjoy an array of rewards, access to a top-class training platform, exam bonuses and more!

They are currently seeking a customer-focused, Service Desk Team Leader that has an IT Managed Service Provider background. You will be responsible for managing a newly formed Support Desk team of four individuals.

The ideal candidate should have experience managing and building a team. You should possess strong mentoring skills and the ability to identify development needs.

NB: Our client is in the process of setting up an entity in South Africa and will initially engage hires as independent contractors. Subsequently, as soon as all legal structures are established, contracts will be transitioned to permanent employment.

Requirements

Suitably qualified, ideally with ITIL and ILM

Minimum of two years experience in a similar role within an MSP

Strong organisation and customer service skills

Able to document technical solutions

Excellent interpersonal skills

Self-motivated with the ability to work in a fast-moving environment

Live in or want to relocate to Cape Town

Infrastructure to support remote working, including load-shedding backup

Required Technical Knowledge

Microsoft Azure, Microsoft 365, Microsoft Modern Desktop

Windows Server / Exchange Server

VMWare & Hyper V

Active Directory

Networking

Backup and D/R Solutions, Veeam, Datto, Zerto, Acronis

Cyber Essentials

Duties

Manage service desk tickets in accordance with client SLAs

Distribute, Escalate and progress tickets where necessary through the ticketing system

To be a contact point for clients and handle ticket problems or issues

Schedule Resources

Manage and provide basic KPIs for the service desk to directors on monthly basis

Order processing for products/software required for client jobs/projects

Produce relevant or required process documents to improve the overall service of the support desk function

Ensuring that regular one to ones take place with team members

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.