Responsibilities
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help, and developer guides
- Create tutorials to help end-users use a variety of applications
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Work and consult with stakeholders to document technical issues specifications and build use cases for each product/tool/API
- Collaborate with the product and development team on SOPs, platform descriptions, and the creation of user interface text
- Manage multiple projects by prioritization and hard cut-off dates
- Create and maintain the information architecture
- Ability to understand, process, and document numerous software applications, hardware functionality, and software/hardware integration independent of each other
- Proven working experience in technical writing of software documentation
- Ability to deliver high-quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office, Google Suite
- Basic familiarity with the SDLC and software development
- Bachelor's or Masters degree in Computer Engineering or a related field preferred
- Certification in Technical content development or content writing would be an added advantage
