PBX Technician

The IDM Group is looking for a PBX Technician whose primary responsibility for this position is to provide system-level support of multi-user applications, hardware and software tools, including installation, configuration, maintenance, and support of IDMs call systems. Identify alternatives for optimizing of Call processes.

Responsibilities

Analyze and evaluate call routing and flow.
Plan, install, configure, troubleshoot, maintain and upgrade of Call system.
Prepare detailed documentation outlining systems capabilities and processes.
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between other systems and the PBX.
Understanding of VOIP systems.
Write and maintain system documentation.
Experience with SIP management and PBX.
Document call system problems and resolutions for knowledge management.
Responsible for logging and tracking of errors/enhancements to Vendors.
Analysis, escalation and follow up of technical incidents.
Interacting extensively within departments.
Manage and maintain security of system at all levels business units, security roles, access etc.
Work with the IT OPS and Development teams to optimize maintenance and administrative processes

Skills And Experience Required

Above average communication skills (written & verbal).
Experience with 3cx, Wireshark or similar system experience advantageous.
Confident & enthusiastic with an ability to adapt to a changing environment.
IT support experience an advantage.
2+ years' experience in Pbx administration.
Experience in application implementations, as well as application deployment and/or distributed system implementation.
Experience in handling call data and reporting.
Ability to setup and maintain call queues, ring groups and VADs

Key competencies