At Dell Technologies, world-class service doesnt end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technician on our Client Technical Support team in Johannesburg to do the best work of your career and make a profound social impact.
What Youll Achieve
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Solve complex problems for customers with challenging expectations
- Document and analyze relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue
- Ensure that customers are treated with highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues
- Have the opportunity to mentor and coach other team members
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:
Essential Requirements
- 0 - 12 months since graduation or completion of education with a background in IT or Computer Science
- First-rate customer focus, phone etiquette and work ethic
- Excellent communications skills
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
- Internship experience is a plus
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150, 000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date: 25 Augsut 2023
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Job ID:R232050
Dells Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
Job Id: R232050
Job Function: Product Services
