Manager: Payment Acceptance Technology

Requisition: 137209

Role: Manager: Payment Acceptance Technology

Talent Acquisition Specialist: William Mtsweni

Closing Date: 07 March 2025

Job Family

Administration, Operations and Facilities

Career Stream

Operations

Leadership Pipeline

Manage Others

Job Purpose

To lead the payment acceptance technology unit within Nedbank with specific focus on:

P&L Management of the POS estate across all terminal trading channels
Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
Direct management of the Repair centre as well the POS administration team

Job Responsibilities

Leverage comprehensive market and industry insights to outperform the competitors.
Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Enhanced the credibility and value-add of the function.
Contribute to department budget by providing input to operational forecast.
Minimise operational costs by managing cost effectively within budget.
Increase Nedbank's market share and revenue through the Payment acceptance technology function.
Reduce revenue leakage by optimising revenue collection processes.
Short-term results achieved while ensuring long-term growth.
Optimised/improved organisation, systems and processes in ways that delivered productivity gains and service excellence.
Decisions made in the best interest of the business, not just the function.
Problems solved at the lowest possible level 4.
Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
Obtain and provide feedback by meeting with internal and external stakeholders.
Highlight risk by reporting exceptions.
Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
Ensure accuracy by implementing preventative and corrective activities.
Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
Meet reporting requirements by compiling and contributing to reports.
Make and implement informed business decisions by analysing operational/business reports.
Optimise productivity by implementing capacity management principles.
Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.