FTTH Telesales Agent

RSAWEB | Full time

FTTH Telesales Agent

Cape Town, South Africa | Posted on 22/08/2024

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Job Information

• Date Opened 22/08/2024
• Job Type Full time
• Industry Consumer Sales
• Work Experience 2 years
• Education Level Grade 12 or equivalent
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 8005

Job Description

Established in 2001, RSAWEB is South Africas fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google the best-rated ISP in South Africa. We are extremely proud of winning KFMs Best of the Cape Awards: Best ISP in 2021 and 2022, and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customers experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation Fields

• Cloud infrastructure
• Enterprise connectivity
• Mobile connectivity and data management
• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our Values

• Creativity
• Humanity
• Innovation
• Passion

Where will the successful candidate fit in?

Our Outbound Telesales Sales Agents fit within the heart of our Consumer Division. The primary responsibilities of this position are Cold Calling, cultivating leads, pipeline management, Generating Sales Leads and monitoring chat platforms.

Key Objectives

• Inbound and Outbound calls to achieve monthly sales targets
• Developing creative techniques to generate sales leads
• Contact new customers to explain how their connectivity needs could be met by specific our products and services
• Answer customer questions about products, prices, availability, product uses, and credit terms
• Emphasise product features based on customer requirements to ensure to assist in closing the deal
• Monitor Chat platforms
• And any other reasonable task

Requirements

• Completed Grade 12
• Diploma or Degree in Marketing or Business is preferred
• 2 years' proven telesales experience (IT related environment advantageous)
• Strong ability to identify sales opportunities
• Customer service orientated
• Target and Sales driven
• Great communication skills, both verbal and written

Benefits

• Medical Aid (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Free Employee Wellness Programme (ICAS)
• Team Buildings
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

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