To co-ordinate the delivery of business strategy through structuring operational plans and implementation thereof. Building, maintaining and enhancing relationships with new and existing external partners and leveraging their partner relationships in order to deliver end-end business results, in order to ensure optimal business development within the 1Life Distribution environment.
Responsibilities
Functional Strategy Execution Lead the development and implementation of strategy for a business area or significant function, anticipating mega-trends and complex challenges and opportunities, and ensuring integration with wider corporate strategy.
Leadership and Direction
Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the Job Description area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals.
Provide guidance regarding legislation and business practice.
To ensure External Partners are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements.
Business Planning
Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration. To ensure relevant targets, sales, book growth, and business profitability is achieved on the portfolio across all relevant product lines.
Stakeholder Engagement
Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. To effectively build, maintain and manage new and existing partner relationships as well as relationships within the department and the TIH Group. Meeting with business partners on regular basis.
Sales
Sell a range of products and services to significant customers and/or manage a sales team for a given area. To enhance external relationships through continuous motivational sales support and recognition. To facilitate the effective resolution of any external partner queries or complaints as and when required. Business plans: Analysis of results and projecting targets.
Organizational Capability Building
Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool
Performance Management
Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Enable team through required business processes, systems, knowledge, etc. Ensure alignment of scorecards to overall business drivers and customer experience focus. Enable strategic and operational efficiencies and re-engineering Ensure effective implementation and management of performance results to foster a high-performance culture. Manage, monitor and ensure that exceptional customer service is delivered .
Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media. To ensure up-to-date industry and market knowledge, as well as internal products, processes is continuously maintained.
Compliance, Risk Management and Analysis
Develop and/or deliver a contingency plan for significant aspects of the risk management (eg. fees risk, compliance risk, claims ratios) and control process. Track and monitor the adherence of the compliance processes and procedures. Monitor the implementation and oversee the Distribution partners. Analyse ombudsman / legal matters overturned. Make decisions regarding ombudsman queries, repudiations; ombudsman / legal issues.
Budgeting
Develop and/or deliver budget plans with guidance from senior colleagues. Monitor all divisions cost and expense analysis. Authorise incentives.
BEHAVIORAL COMPETENCIES
Plans and aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
Drives results
Consistently achieves results, even under tough circumstances. For example, creates a feeling of energy and an emphasis on excellence in the team, using productive behaviors. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.
Manages complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, enhances and improves collaboration among coworkers and with external partners. Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously.
Builds effective teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, provides rich and targeted insight on establishing strong teams with the right mix of abilities and perspectives. Conveys team members' roles and goals in a compelling way that builds excitement.
Customer focus
Builds strong customer relationships and delivers customer-centric solutions. For example, uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.
Financial acumen
Interprets and applies key financial indicators to make better business decisions. For example, fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization. ng sense of ownership and accountability toward creating the best possible customer experience.
Optimizes work processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highest[1]quality outcomes and pursue continuous improvement. Sees that problems are well examined and improvements are integrated into all relevant work processes.
Builds networks Effectively builds formal and informal relationship networks inside and outside the organization. For example, emphasizes building and maintaining strong relationships; gives targeted guidance on how to do so. Creates and strengthens a wide network to learn early about industry developments and attain significant influence.
Being resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others. Responds resourcefully to crises, helps others remain productive and positive.
Directs work
Provides direction, delegating, and removing obstacles to get work done. For example, delegates considerable responsibility to staff with clear expectations and targeted guidance, removing obstacles. Fosters highly efficient teams; tracks team performance with appropriate metrics and provides feedback.
TECHNICAL COMPETENCIES
Account/Client Management
Use comprehensive knowledge and skill to manage client accounts in a way that provides benefits both for the organization and its clients.
Action Planning
Develop appropriate plans or perform necessary actions based on recommendations and requirements and provide technical guidance when required.
Financial analysis
Apply comprehensive knowledge / skill, act with independence and provide guidance and training to others
Presentation Skills
Use comprehensive knowledge and skills to communicate with other people and provide guidance and training to others on how to speak in a clear, concise and compelling manner.
Commercial Acumen
Act independently to apply comprehensive understanding of the business environment and objectives to develop solutions and provide guidance and training to others.
General Business Management principles, Sales Management principles, Integrated understanding of the Business Life insurance industry
Strategic Planning
Apply comprehensive knowledge and/or skills to independently engage in strategic planning.
Review and Reporting
Apply comprehensive knowledge and skills to work independently and provide guidance and training to others on how to review and create relevant, lucid and effective reports.
Analytical Process
Processes Support research schedules and use appropriate analytical processes and procedures. Provide technical guidance when required.
Computer Skills
Support business processes and understand and effectively use standard office equipment and standard software packages. Provide technical guidance as needed.
Microsoft Office Suite software
Policy and Regulation
Interpret and apply knowledge of laws, regulations and policies in area of expertise. Provide technical guidance when required. Legislation (FAIS, FICA), Policy terms and conditions, Underwriting standards, Collective Investment Schemes, Insurance and investment principles, Compliance, Regulatory and Financial Risk Management.
EDUCATION
General Education
- Relevant Marketing or Commercial degree / diploma or Business Administration qualification
- RE1 and RE5, and KI RE1 (Essential)
- CFP or a post graduate qualification (Advantageous)
- South African Institute of Financial Markets Certification (Advantageous
5-7 years Broker distribution management experience in life insurance (risk and investments) (Essential)
Managerial Experience 3- 5 years middle management experience in sales / marketing / financial services / general management experience in the long-term insurance industry (Essential)
#NK
