Account Manager: VAPS Warranty and Service Plan

Join TIH, home to some of South Africas leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Conduct relevant analysis to provide insights, themes and trends to provide customer focused product solutions. Promote new and existing VAPS products through engagement with the sales team to achieve set targets and grow profitability business.

Responsibilities

Business Development

Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed. Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Conduct product research and incorporate market insights to identify relevant themes.

Insights and Reporting

Prepare and coordinate the completion of various data and analytics reports. Interpret complex patterns and trends, and translate those insights into actionable recommendations.

Recommendations

Advise managers how to apply research conducted to amend product positioning a wide variety of existing procedures and precedents.

Solutions Analysis

Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Customer Relationships Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Compliance

Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the sales teams, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and indepth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Project Management

Manage a portfolio of product projects while reporting to senior colleagues regarding various milestones and deliverable.

TECHNICAL COMPETENCIES

Account/Client Management

Work independently and provide technical guidance when required on how to manage client accounts in a way that provides benefits both for the organization and its clients.

Negotiation

Negotiates independently and provide technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Verbal Communication

Use clear and effective verbal communications skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.

Commercial Acumen

Apply understanding of the business environment and objectives to develop solutions independently and provide technical guidance when required.

Sales Planning and Coordination

Work independently and provide technical guidance when required on how to achieve the best possible returns by planning and coordinating effective sales campaigns and related initiatives.

Planning and Organizing

Works independently and provide technical guidance when required on how to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Data Collection and analysis

Work independently and provide technical guidance when required on how to analyze data trends for use in reports to help guide decision making.

Compliance

Work independently and provide technical guidance when required on how to achieve full compliance with applicable rules and regulations in management and/or operations.

Action Planning

Work independently and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Computer skills

Support business processes independently by understanding and the effective use of standard office equipment and standard software packages and provide technical guidance as needed. Microsoft Office Suite; Internal Company Systems.

Education

Grade 12/ SAQA Accredited Equivalent (Essential) A relevant 3 year Business related degree / diploma (Advantageous); FAIS recognised qualification (Advantageous); Regulatory Examination (Advantageous); Class of Business Certification (Advantageous); STI Qualification (Advantageous); KI Regulatory Examination (Advantageous)

Experience

3 5 years account /product portfolio / partner management experience (Essential); Relevant experience within the Financial Services Industry and Marketing environment (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.