At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
To assist the Human Resources Department with the support and co-ordination of all administrative related issues and ensuring all functions and processes of the department are carried out fairly and effectively with consistency. 4 month Contract position ( 1 April 2024 - 31 July 2024)
Key Duties And Responsibilities
General
- Practice proper telephone etiquette with colleagues and resorts guests.
- Carry out any other reasonable duties and responsibilities as assigned by Management.
- Maintain a high standard of appearance, grooming and levels of personal hygiene, as per One&Only standard, at all times.
- Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for emergency situations.
- Develop and maintain an understanding of the overall organisations mission, vision and values.
- At all times to project a favourable image of One&Only Cape Town and One&Only Resorts to the public.
- Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law.
- Monitor office stationery usage and ordering.
- Ensure energy and cost-saving measures are implemented and evaluated on a continuous basis.
- Report incidents of breakages, equipment repair and maintenance to Department Head.
- To ensure that company and statutory hygiene standards are maintained in all work areas by being fully aware of all health and safety, fire and emergency procedures, report any potential hazardous situations within the work place
- Keeps a clean and tidy office environment ensuring all equipment is in working order.
- Does not operate any equipment unless is familiar with its operation.
- Maintain a satisfactory conduct of Health and Safety and administer IOD records and correspondence to the commissioner.
- Lead by example, inspire and motivate those around you with enthusiasm, guide others to make their decisions based on the organizations values and overall direction, keeping the Companys goals in mind.
- To effectively communicate and maintain favourable working relationships with colleagues at all levels and to handle any colleague/ guest complaints in a professional manner, as per resorts Policy & Procedure (service recovery).
- Participate in required training related to the job.
- Ensure employees and visitors receive a warm welcome to Human Resources.
- Attend and participate in team events.
- Responsible for the overall filing system in Human Resources, ensuring employee files are accurate and up-to-date, that filing takes place on a regular basis and monitors that Human Resources colleagues adhere to departmental and Resort filing standards.
- Assist Human Resources Officer to collate BBBEE reports specific to annual submissions as it pertains to key areas of responsibility.
- Screen employee queries and direct employees to the respective Human Resources team member.
- Manage the office in terms of trace filing and follow up, diary management for Human Resources Manager, stationery provisions, daily reports, employee mail and incoming faxes.
- Provide administrative support to Human Resources Manager and the department, for Human Resources related correspondence, including memorandums, forms, letters and reports.
- Responsible for issuing of employee letters, such as bank and reference letters.
- Responsible for new-starter administration and follow up on outstanding new-starter documentation.
- Advise HOD about monthly probation review administration and follow up.
- Assist HR Manager in co-ordination of monthly contract renewal communication and respective follow up.
- Take minutes of departmental meetings and other meetings as and when requested.
- Ensure continuous internal communication flow by issuing of team notices, memos, updating notice boards and distributing a regular employee newsletter.
- Assist with organization of team events and actively participate in such events.
- Assist with new-starter orientation as and when required.
- Assist with any Human Resources related duties as and when required by Management.
- Attend Human Resources monthly meetings, daily briefings and all other related meetings.
- Keep adequate records of requisitions and purchasing orders for the division ensuring appropriate and accurate filing systems are in place..
- Keep up to date with IR (Industrial Relations) and assist colleagues with queries in this regard.
- Assist Human Resources officer with the transport arrangement for employees at O&OCT.
- Minimum Diploma or Bachelors Degree level education in a related field.
- At least 2 years experience in acknowledge / acclaimed / recognized resort and hotels and/or in related industry like tourism, food services and/or relevant experience in the position applying for.
- Should have excellent communication skills and must be fluent in English (additional foreign language would be an advantage).
- Strong interpersonal and communication skills with all levels, and ability to convey information clearly and effectively.
- Demonstrate leadership qualities.
- Project a positive attitude.
- Guest oriented, with focus on proving customer and personal service.
- Excellent Time Management, submitting relevant reports on time.
- Should be able to work independently (with minimum supervision) and must work well in a team.
- Should be flexible and able to work in a multi-tasking role.
- Computer literate and knowledge of HR Personnel and Payroll Systems
- understanding of the Basic Conditions of Employment Act, Employment Equity and Labour Relations procedures, recruitment, training and personal information systems.
