Customer Support Representative - South Africa

Full-time, Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

This role will be with a fast-growing US-based consumer start-up in the fashion industry.

Responsibilities:

• Strong communication: Respond promptly and professionally to customer inquiries via chat and email.
• Customer-first mindset: Assist customers with product information, troubleshooting, and issue resolution.
• Diligence: Maintain accurate records of customer interactions and transactions.
• Team player: Collaborate with team members to identify and implement process improvements.
• Process-oriented: Uphold company policies and procedures while delivering excellent service.

Requirements:

• Excellent written communication skills in English.
• Previous experience in customer service or a related field is preferred.
• Ability to work effectively within a team.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems and customer support software is a plus.
• Flexibility to work within standard South African hours, with a shift to start and end times that align with EST (11:00 AM to 7:00 PM SAST).

Join our team and be part of a collaborative and innovative environment where your skills and expertise will make a real impact. We offer competitive compensation, professional development opportunities, and a supportive team culture. Apply now and take the next step in your recruiting career!

At The Global Talent Co our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.