Network Engineering Lead

The purpose of the Lead Network Engineer is to play a lead specialist role in the setting up, developing, and maintaining computer networks within the organisation. This role is applying in-depth expert level knowledge of technical support to manage and lead user support and the troubleshooting and resolution of network problems and client queries, and efficiently configure, test, monitor and control the performance, status, and maintenance of computer networks within the organisation. This role will be responsible for managing incidents of high complexity, conduct advanced and complicated tasks, and provides resolution to a diverse range of complex problems. The role uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise to achieve the desired outcomes, while coaching and mentoring team members across functions. This role further coordinates and liaises with vendors and internal teams to monitor the installation and integration of network and security technologies including support for escalated incident resolutions.