Operations Support Specialist

The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments. This role efficiently manages all customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with Computicket and Shoprite Customer Care Agents to support the MMA clients. Furthermore, this role manages vendor escalated incidents, communicating incident progress whilst advocating for the client throughout the process. The MMA Customer Support Specialist applies well-developed query support knowledge and customer query insight to support new MMA project/product developments.This role requires flexibility to work weekends and/or evenings.