Desktop Services Technician, Johannesburg, South Africa

At Thermo Fisher Scientific, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.

Location/Division Specific Information

Our colleagues in corporate strive for excellence in every task, at every moment. We are game changers seeking improvements to processes and more efficient ways of working or adapting to changing financial and industry environments.

Discover Impactful Work:

PPD clinical research service`s mission is to improve health. It starts as an idea to cure. It becomes a life saved. All in-between, its you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our dedicated, forward-thinking and upbeat teams.

A day in the Life:

With some direction, provide direct technical support to computer system users; Answer sophisticated and difficult to resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provide desk side support and training for end users.

Work on technical projects and initiatives that strive to improve our processes and service.

Keys to Success:

Education

• High school diploma, GCSEs including Mathematics, or equivalent.
• Successful completion of vocational course(s) relating to computer systems.

Experience

• Experience working on projects is beneficial.

Or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities.

Knowledge, Skills, Abilities

• Strong customer service and communication skills at all levels.
• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Ability to fix and resolve issues on a desktop platform.
• Must be able to multi task and pay close attention to detail.
• Ability to record actions accurately in ticketing system.
• The ability to communicate information and ideas so others will understand.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100, 000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.