Posted on: 07 October 2023
ID 887866

Guest Experience Coordinator

Prefered skills

Hospitality Industry, Operations, Guest Experience, Guest Service, Guest Relations, Attention to Detail, Working Experience, Organization Skills, Multitasking, Skilled Multi-tasker

Job description

The Guest Experience Manager is responsible for ensuring that all guests receive an exceptional and memorable experience from the time of their booking until they check-out. This role involves a proactive approach to guest engagement, understanding their preferences, addressing concerns, and continuously seeking opportunities to elevate their stay.

Key Responsibilities:

Guest Engagement:
  • Proactively engage with guests to understand their requirements and preferences.
  • Ensure all special requests are communicated to the relevant departments.
  • Coordinate with housekeeping, F&B, and other departments for any guest-related needs.
Feedback and Recovery:
  • Collect feedback from guests during and after their stay.
  • Address any complaints or issues promptly and ensure swift resolution.
  • Coordinate with departments to implement service recovery actions when necessary.
Reservation and Booking:
  • Assist the reservations team in managing bookings, ensuring any special guest requirements are noted.
  • Recommend tailored experiences, upgrades, or packages to guests based on their preferences.
Continuous Improvement:
  • Collaborate with the Operations & Reservations Manager to identify areas of improvement in guest service.
  • Provide insights and feedback from guests to drive continuous enhancements in the guest experience.
Team Collaboration:
  • Work closely with all departments to ensure seamless service delivery.
  • Attend regular team meetings to discuss guest feedback, operational challenges, and areas of improvement.
Skills and Qualifications:
  • Diploma/Degree in Hospitality Management or related field.
  • Minimum of 1-2 years of experience in a guest relations role within the hospitality industry.
  • Exceptional communication skills, both verbal and written.
  • Proficient in hotel management software and tools.
  • Proven ability to handle challenging situations with tact and diplomacy.
  • Strong organizational skills with an eye for detail.
  • Passion for delivering outstanding guest experiences.
  • Flexibility to work in shifts, including weekends and holidays.
Personal Attributes:
  • A genuine passion for hospitality and guest service.
  • Proactive, adaptable, and solution-oriented.
  • Ability to multitask and prioritize under pressure.
  • Excellent interpersonal skills and a team player attitude.
Occupation:
Hotel jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Construction workers

Construction workers

Medic24
Ermelo
Jobin.co.za
Receptionist jobs

Receptionist jobs

MEDIC24 COMPANY
Klerksdorp
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Midlands
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Cape Town
Jobin.co.za
Plumbers

Plumbers

Medic24
Pretoria / Tshwane
Jobin.co.za
Electrical engineering

Electrical engineering

Medic24
Ermelo
Jobin.co.za
Electrical engineers

Electrical engineers

Radel Electronics and Engineering
Pietermaritzburg
Jobin.co.za
Mining engineering

Mining engineering

Medic24
Klerksdorp
Jobin.co.za