Posted on: 11 October 2023
ID 888324

Reservations Manager

Prefered skills

Enquiries, Bookings, Service Standards, Reservations, Travel, Travel and Tourism, Phone Manner, Following Up, Yield Management, Customer Service

Job description

The Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. This is an extremely guest-centric role.

Key Responsibilities:

Reservation Management:
  • Oversee and manage all reservation enquiries and bookings.
  • Ensure all bookings are recorded accurately and promptly.
  • Coordinate with the Revenue and Marketing teams to optimize reservations and revenue.
Team Leadership and Training:
  • Lead and mentor the reservations team.
  • Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems applicable to Totalstay.
Revenue Management:
  • Work closely with the Revenue Manager to establish room rates based on occupancy trends.
  • Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times.
Guest Experience:
  • Ensure that the reservations team provides outstanding guest service during the booking process.
  • Address guest concerns and feedback related to reservations promptly and professionally.
Systems and Processes:
  • Manage the use and maintenance of reservations software and systems.
  • Continuously seek improvements in reservation processes to enhance efficiency and guest experience.
Skills and Qualifications:
  • Education in Hospitality Management, Business, or related field.
  • Minimum of 3 years of experience in a customer service role, with at least 2 years in a management.
  • Proficiency in cloud-based project management and ticketing software is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
Personal Attributes:
  • Detail-oriented and highly organized.
  • Guest-focused with a passion for service excellence.
  • Proactive, adaptable, and solution-oriented.
  • Exceptionally strong leadership skills.
  • Ability to work in a high-pressure environment.
  • A team player with strong leadership qualities.
Occupation:
Hotel jobs


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