Position: Tourism Senior Sales Consultant
Salary: R18 000 (Negotiable) plus 15 working days leave per annum
Location: Cape Town
Company information
Our client, has a leading presence in the main safari destinations in Tanzania and Kenya as well as a driving role in a number of pioneering projects. Our clients ultimate goal is to turn crucial and fragile natural habitats into lasting conservation economies, benefiting both the environment and local communities. At present the company owns and operates 20 lodges and camps as well as a ground handling operation. The company is the first Sustainable Safari / Lodge Company in Africa to receive a 5 Star rating for Sustainability from GIIRS, was recognized as one of the “Best Companies for the World” in 2013 and was awarded the 2014 Tourism for Tomorrow Business Award.
Minimum Requirements
- Matric / equivalent ( Essential)
- Knowledge of East Africa – Kenya & Tanzania
- Knowledge of Sales Systems Travelogic & Res Request
- Skilled in designing detailed and individualized quotes for itinerary requests
- Excellent sales skills and the ability to upsell
- Excellent communication skills, a service delivery mind set and a strong customer service focus
- Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment
- Ability to find commercial solutions to problems
- Good knowledge of sales systems
- Strong administration and organizational skills with great attention to detail
- The ability to work well under pressure
- Proactive mindset and can-do attitude
- Experience in handling difficult situations (e.g. complaints, last minute requests, changes whilst travelling)
- Experience in and willingness to handle issues outside of office hours when required
- Ability to work independently as well as within a broader team setup
- Energetic and eager to learn
Main duties will include, but are not limited to
- Handling of safari requests from agents with costing and accurate information within the required turnaround time
- Proactive response to agents’ requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
- Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
- On confirmation complete the safari file with all the information required
- Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
- Follow up with agents after a safari for any feedback
- Report any errors or issues to your line manager immediately on discovery
- Provide proactive support to colleagues in peak or leave times
- Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
- Following and adhering to all sales procedures as set out in the operating manuals
- Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3rd Party suppliers) and the countries in which we operate
- Use systems to their maximum potential and play an active role in helping to improve where possible
- Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office
If this sounds like you, please forward a copy of your CV to jobs@blackpenrecruitment.com. /strong>
We look forward to speaking to you then.
